Frontpage Discussions Pharm Tech CVS Prior authorization and Pharmacy help desk

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    Michelle
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    This week I have had to call CVS twice, once on a Prior authorization submission and once for a pharmacy help desk request.

    The pharmacy help desk number I was given to call is 1-866-842-5178. When I call in I received the automated message of “we are having technical difficulties and please call back later, good bye” and then the call hangs up.

    The prior authorization number I was given is 1-800-294-5979, had the same automated message “we are experiencing technical difficulty, good bye.”

    I call both numbers back from my cell phone, and both calls went through. Has anyone experienced any issues calling CVS? I can’t imagine there is a way they have blocked our pharmacy number; but I wonder what the issue is.

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