- July 9, 2020 at 10:02 pm #10443McKenzieParticipant
I am reaching out to you guys as I do not normally do applications for free drug and had a few questions:
How often do you follow up on an application after it has been sent off to the manufacturer?
How long does it take on average for a patient to be approved?
Do you electronic prescribe refills, dose increases, dose reductions or do you fax your refills?
If you e-prescribe do you have a list of the manufacturers and what pharmacy they utilize to ship patients medication to them?
We are working towards a process improvement between our two departments so any feedback is greatly appreciated. Feel free to respond on here or to my direct e-mail firstname.lastname@example.org. Thanks!July 10, 2020 at 12:53 am #10444BeckiParticipant
For PAP forms it depends on what time of the year it is for me. At the beginning of the year when they are busy with new and re-enrollments, I know it will take longer so I give it a good week to ten days (longer if I know patient has a good supply of drug on hand). For new enrollments during the rest of the year, I will give it no more than 3 days, usually fax the form in and call the following business day just to make sure they received it. Typically you will receive a fax or phone call letting you know they have received the application and are working on it, you should receive infomation about the benefit investigation and then with a determination. I have seen programs go as quickly as a week to as long as a month (or better) for an approval.
I personally like to fax refills because then I scan it to our EMR (we use Onco EMR and sometimes it is difficult to know which pharmacy to choose to e-scribe). I also keep paper files on all my patients that need assistance (PAP, copay cards or foundations) and keep a copy there. In their paper file, I also keep their demographics, a financial assistance worksheet and a HIPAA signature, as well as all faxes, notes and information I may need to enroll the patient.
I hope this helps! I am happy to answer more questions or go into more detail about anything if you need.
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