Frontpage Discussions Pharm Tech PAP Forms

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  • #10443
    McKenzie
    Participant

    Hello,

    I am reaching out to you guys as I do not normally do applications for free drug and had a few questions:

    How often do you follow up on an application after it has been sent off to the manufacturer?

    How long does it take on average for a patient to be approved?

    Do you electronic prescribe refills, dose increases, dose reductions or do you fax your refills?

    If you e-prescribe do you have a list of the manufacturers and what pharmacy they utilize to ship patients medication to them?

    We are working towards a process improvement between our two departments so any feedback is greatly appreciated. Feel free to respond on here or to my direct e-mail mpercival@billingsclinic.org. Thanks!

    #10444
    Becki
    Participant

    Hi McKenzie….

    For PAP forms it depends on what time of the year it is for me.  At the beginning of the year when they are busy with new and re-enrollments, I know it will take longer so I give it a good week to ten days (longer if I know patient has a good supply of drug on hand).  For new enrollments during the rest of the year, I will give it no more than 3 days, usually fax the form in and call the following business day just to make sure they received it.  Typically you will receive a fax or phone call letting you know they have received the application and are working on it, you should receive infomation about the benefit investigation and then with a determination.  I have seen programs go as quickly as a week to as long as a month (or better) for an approval.

    I personally like to fax refills because then I scan it to our EMR (we use Onco EMR and sometimes it is difficult to know which pharmacy to choose to e-scribe).  I also keep paper files on all my patients that need assistance (PAP, copay cards or foundations) and keep a copy there.  In their paper file, I also keep their demographics, a financial assistance worksheet and a HIPAA signature, as well as all faxes, notes and information I may need to enroll the patient.

    I hope this helps!  I am happy to answer more questions or go into more detail about anything if you need.

    Becki

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